All questions related to your profile and managing it

• How can I change my password? 498
• I play in several clubs, can I have a single login? 325
• I have a single account across several clubs, how do I choose which club to display? 245
• A family member wants to become a member, can I add them? 216
• How do I book for a family member? 71
• I've lost my password. How can I recover it? 297
• How do I change my profile photo and information? 80
• I have several accounts: how do I merge them into a single login? 83
• How do I change the site language? 98
• How do I set my personal access code? 60
• My data: download, leave the club, delete my account 51
• How do I become a club member online? 56

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 205
• Why are some cells pink on the board? 433
• How can I make a booking 1002
• How can I book with a guest? 325
• How can I edit a booking? 242
• How can I delete a booking? 348
• All courts are occupied. Can I join the waiting list? 128
• What payment methods are available to me for a booking? 156
• How to create an open booking 104
• How to join an open match 76
• Where can I find the court access code (door code)? 72
• How do I withdraw from an open match? 54
• How do I view my booking history? 61
• How do I see the weekly schedule? 51
• How do I find and book at another club? 49

How do I register for a camp or a school?

• Sign up for a tennis lesson 125

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 56
• How do I pay for a booking with my wallet? 55
• How do I split the payment with my partner? 47
• How do I use my restaurant vouchers? 54
• How do I view and pay my invoices? 63
• How do I download my certificates? 61
• How do I send money from my wallet to another member? 49

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 44
• How do I join my club's WhatsApp groups? 44
• How do I take part in the Défi-Plugin (challenge tournament)? 58
• Défi-Plugin: I played without creating the match, how do I enter the score? 51

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 52
• How do I turn on dark mode? 77
• How do I install the Plugin.ch mobile app? 53
• How do I choose the notifications I receive on my phone? 56
• Where can I find the messages sent by my club? 59

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 51
• The administration home page 55

• Manage access 86
• Manage membership cards 72
• Manage clubhouse 55
• Manage restaurant credit 70
• Manage email sending 56
• Manage invoicing 56
• Manage member groups 63
• Manage registrations 76
• Manage special days 92
• Manage offers 70
• Manage online payments 51
• Manage billing regions 55
• Manage the club manager 52
• Manage challenge tournaments 63
• Manage RFID validation 65
• Manage general settings 52
• Setting up the accounts (general ledger) 61
• Configure EBICS: connect Plugin.ch to your bank 53
• Gate access log 49
• Manage multiple buildings 62

• Create a new court 65
• Manage court groups 85
• Manage booking periods 85
• Manage court usage 65
• List, edit, or delete a court 53
• Manage sports 60
• Close courts 40

• Create a new season 81
• Edit or delete a season 55
• Open the winter season by copying last season 50
• Link a sport to a season 54

• Manage recurrence authorizations 79
• Manage restrictions 84
• Manage subscription type 87
• Create booking prices: per session or per season 75
• Check rates with the rate grid 56
• Manage non-member and pay-as-you-go deductions 62
• Booking without a subscription: the guest subscription 58

• Create an item 68
• Assign an item to a member 56
• Edit or delete an item 56
• Delete an item assigned to a member 48
• Import linked items from Excel 48

• Display the member list 63
• Create a new member 88
• View a member's detailed information 55
• Display a member's operational data 53
• Manage member subscriptions 46
• Import member data 41
• Print member cards 59
• Print and export the member list 58
• Charge an item to a member or a group 60
• Link a member to a group 58
• Edit and delete a member 41
• Search for a member 69
• Managing duplicates: merging two profiles 51
• Managing units to be deducted: personalised hours and non-members 60
• Manage Swiss Tennis licenses 43
• Topping up a member's wallet 39
• Find and reactivate a removed member 57
• Issue a certificate for a member 53
• Managing families 54
• Handling erasure requests (GDPR) 56

• Add a new sponsor 70
• Invoice sponsors 73
• Re-invoice sponsors 91

• Assign and remove a role 49
• Roles and access: create and edit a role 66

• Gérer son école de tennis : la marche à suivre 74
• Activating the Lessons module 78
• Creating lesson items 61
• Create, edit, and delete a lesson 65
• Manage lesson groups 71
• Manage lesson enrollments 83
• Prerequisite 85
• Invoice and reminder texts 53
• Teachers' schedule 64
• Grouped payments of registrations (basket) 63
• Change the rate of a registration 44
• Copy a lesson for the next season 53
• Changements en cours de saison 66
• Cancel or make up a lesson 69
• Ce que fait le prof 68
• Prix, membres et non-membres 74
• Paiement en ligne et facturation 83
• N° AVS et export Jeunesse et Sport 65
• Questions fréquentes sur les cours 70
• Résoudre les conflits de planning 47
• Proposer des créneaux de préférence 35
• Placer les élèves automatiquement 37
• Envoyer son planning à un professeur 58
• Préparer le planning de la semaine 56
• Reprendre les groupes de la saison passée 48

• Complete management of equipment rental 65

• Find old invoice groups (archives) 66
• Invoice considerations and display 67
• Create invoices 70
• Send invoices by email 81
• Manage payment reminders 69
• Print invoices 55
• List and search invoices 47
• Edit and delete invoices 71
• Invoicing a membership fee or an item: what's the difference? 49
• Automatic reminders for e-mail invoices 50
• Keeping the accounts with the general ledger 52
• Manage family discounts 67
• Import accounts from Excel 68
• Carry an overpayment over to the next invoice 71
• How invoice dates are calculated 48
• Annuler une facture ou une ligne déjà comptabilisée 48
• Transit accounts for online payments 45
• Cancel a reminder and go back to the original invoice 51
• Invoicing guests (non-member hours) for the season 62

• List of bank payments 47
• Processing via bank files 45
• Process a manual payment 71

• Process installments 61

• Managing bookings in the schedule 100
• Configure and use open matches 84
• Manage the set times 54
• Create a promo code and use it 46
• Refund a fixed-hour session that was released and taken again 53
• Moving a booking and creating a recurrence in the schedule 37
• Creating and managing recurrences 43
• The weekly view and the all-sports view 51
• The cash journal and the history of a booking 52
• Manage cash register prices 54
• Offering items with a booking 48
• Deleted bookings and deletion records 46
• Replace a player on a fixed hour 51
• A fixed hour cannot be added: nothing is displayed 53

• Manage automatic emails 79
• Sending bulk emails 66
• Manage messages 57
• History of sent emails 52
• Writing an e-mail with the editor 52
• Birthday and inactive member e-mails 49

• Manage challenge tournaments 65

• Enable partner search 54

• The statistics dashboard 52
• Invoicing bookings from the statistics 60

• Access the program 57
• Booking by a member 93

• Creating and configuring a lesson 81
• Sign up for a tennis lesson 66
• Managing registrations (administrator) 78
• Managing groups and the schedule 69
• Tennis lesson invoicing 61
• Invoicing check and Youth and Sport export 61

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 32
• Adding and editing an employee 42
• Special cases: minor salary, young people, pensioners, LPP 54
• Running the monthly payroll 54
• Entering a compensated absence (army, maternity, illness, accident) 45
• The 13th salary and holidays for hourly employees 43
• Paying salaries and reconciling them with the bank 46
• Correcting an approved payslip 48
• Salary certificates and annual lists 50

You'll find all the questions about booking without an account

• How can I book if I don't have an account 912
• Where can I find available courts in my area? 162
• How can I edit/cancel my booking if I don't have an account? 188